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Terms and Conditions

By using the site you agree to be bound by the Terms and Conditions of use relevant at the time of your visit.

Visitor Options

If you have subscribed to one of our services, you may unsubscribe by following the instructions which are included in e-mail that you receive.  You may be able to block cookies via your browser settings but this may prevent you from access to certain features of the website.

Online Sales

When we receive your order you will receive an automated e-mail reply acknowledging receipt. No contract shall come into existence until we have accepted your order. Your order will be accepted by us by way of a confirmatory e-mail (‘Confirmation of Order’) which will confirm that we are able to send you the goods you have ordered, the price and the estimated delivery date. This Confirmation of Order shall contain all of the information regarding the goods you have ordered. You must immediately check the details contained in the Confirmation of Order and we advise you to print and keep a copy of it. We reserve the right in our absolute discretion to accept or reject any offer. You are able to amend your order up to the point at which you submit it and click “place your order”.

Any applicable shipping costs will be displayed during checkout, before you approve payment.

Your statutory rights shall remain unaffected by these Terms and Conditions, and except in accordance with these Terms and Conditions all purchases are non-exchangeable, non-refundable and non-transferable. Every care has been taken by us in the preparation of the content of our website, in particular to ensure that prices quoted are accurate at the time of posting the product on the website and that all products are fairly described. However, your order may not be accepted if there are material errors in the description of the goods you have ordered or their prices. All prices and offers are subject to change. All products are subject to availability. We will inform you as soon as reasonably possible in the event that the goods you have ordered are unavailable. In the event that the goods that you have ordered are unavailable a full refund will be offered.

Payment

We use Stripe to collect/process transaction and informations. More info here: https://stripe.com/docs/security/stripe

Cancellation Policy

Items can only be returned if damaged.

Returns & Refund Policy

If you are returning an item because because of damage, we shall only refund the cost of the returned item, and you will be fully liable for the postage paid when returning the item to us and when purchasing the item. If we are not able to an exchange an item we will provide a refund. Sale items cannot be returned or exchanged. All items being returned in accordance with this clause must be safely and securely packaged to avoid damage in transit. We shall not accept an item for refund or exchange if it has been damaged in transit or otherwise. We strongly recommend when returning items to us you use recorded or special delivery as we are unable to refund items which are lost in the post. All goods shall remain your responsibility until we receive them.

Validity
We shall have no liability to you for any delay in the delivery of products ordered or any other matters to the extent that the delay is due to any event outside our reasonable control, including but not limited to acts of God, war, flood, fire, labour disputes, strikes, lock-outs, riots, civil commotion, malicious damage, explosion, governmental actions and any other similar events. If any part of these conditions is unenforceable (including any provision in which Lenz Press excludes its liability to you) the enforceability of any other part of these conditions will not be affected.

Variations
We may revise these Terms and Conditions of Use at any time by amending this page.

Jurisdiction
These terms and conditions are subject to Italian law. The sole place of jurisdiction is Milan, Italy.

Privacy Policy

Lenz Press is committed to protecting your privacy and will only use the information we collect about you lawfully. We only collect your information in order to process your order and provide you with the best possible service. We ensure that this is kept securely and processed fairly.

To protect your personal information online, we use SLL encryption on all data to and from our website. You can check the security validity by clicking the padlock icon that appears in the URL line of your browser.

We never collect or store credit/debit card information. We use a third party processor to handle this information securely. None of this information is stored anywhere on our website. We use the information you provide about yourself when placing an order only to complete that order. We do not share this information with any outside third parties except to the extent necessary to fulfill that order.

We use the information you provide about someone else when placing an order, only to ship the product and to confirm delivery. We do not share this information with outside third parties except to the extent necessary to fulfill that order. We always insure that contractors we use in connection with the website and services (for example hosting providers) are subject to strict contractual obligations.

You can sign up to receive updates on our latest products and features via email on our website via the ‘follow’ link. You can always unsubscribe from our newsletter at any time.
We do not, and will not, sell any of your personal data to any third party including your name, address, email address, or credit card information.

We never collect or maintain information on our website from those we actually know are under the age of 13, and no part of our website is structured to attract anyone under the age of 13. By placing an order or submitting your details to us, you are confirming that you are over the age of 13. If you have any questions or feedback regarding this statement, you can contact us at info@lenz.press

We may change this policy from time to time to ensure it is up to date with current European data protection laws. If there are significant changes to the way we process your data, we’ll notify you via our website, and if you’re subscribed to our mailing list, via email too.

Cookies

This site uses cookies, which are tiny files that are downloaded to your computer, to improve your experience. 

How We Use Cookies
We use cookies for a variety of reasons detailed below. Unfortunately is most cases there are no industry standard options for disabling cookies without completely disabling the functionality and features they add to this site. It is recommended that you leave on all cookies if you are not sure whether you need them or not in case they are used to provide a service that you use.

Disabling Cookies
You can prevent the setting of cookies by adjusting the settings on your browser (see your browser Help for how to do this). Be aware that disabling cookies will affect the functionality of this and many other websites that you visit. Disabling cookies will usually result in also disabling certain functionality and features of this site. Therefore it is recommended that you do not disable cookies.


The Cookies We Set
This site offers newsletter or email subscription services and cookies may be used to remember if you are already registered and whether to show certain notifications which might only be valid to subscribed/unsubscribed users. This site offers e-commerce or payment facilities and some cookies are essential to ensure that your order is remembered between pages so that we can process it properly.

In order to provide you with a great experience on this site we provide the functionality to set your preferences for how this site runs when you use it. In order to remember your preferences we need to set cookies so that this information can be called whenever you interact with a page is affected by your preferences.

Third Party Cookies

In some special cases we also use cookies provided by trusted third parties. The following section details which third party cookies you might encounter through this site. This site uses Google Analytics which is one of the most widespread and trusted analytics solution on the web for helping us to understand how you use the site and ways that we can improve your experience. These cookies may track things such as how long you spend on the site and the pages that you visit so we can continue to produce engaging content.
For more information on Google Analytics cookies, see the official Google Analytics page.

We also use social media buttons and/or plugins on this site that allow you to connect with your social network in various ways. For these to work the following social media sites including; Facebook, Twitter, will set cookies through our site which may be used to enhance your profile on their site or contribute to the data they hold for various purposes outlined in their respective privacy policies.

More Information

If you are still looking for more information then you can contact us at info@lenz.press